Quality products endorsed by top-tier commercial brands. The reception of shipped products and their handling for preparing shipments are carried out following a strict quality procedure.

CANCELLATION:

Roldlab guarantees its customers the possibility to cancel or modify their order at any time and without any cost, provided that the cancellation or modification is communicated before the order has been made available to the carrier for shipment.

Cancellations will be accepted for orders that have not been shipped to the address indicated by the customer. If the merchandise has been shipped, it will be considered a return.

To cancel an order, the customer must contact our sales department via email info@roldlab.com 

RIGHT OF WITHDRAWAL

To make a return, the customer has a maximum of 14 days from the receipt of the order. This return, provided it is voluntary, carries no penalty or cost for the customer, with the exception of costs incurred for transporting the products to our facilities. After 14 days, it will not be possible to process the return.

The customer can return the entire order or a part of it.

Before making a return, the customer must contact our sales department via email info@roldlab.com where we will indicate how to proceed with the return. No return will be processed that has not been previously communicated.

To accept a return, the product and its packaging must be in perfect condition and retain all its accessories and original documentation.
The consumer should be aware that if the product is not returned in its original packaging within the withdrawal period, it will suffer a depreciation, which will be communicated at the time of reshipment.

Defective or damaged product:

If the customer detects that the product received is defective or damaged, they must contact our sales department within 14 days of receiving the order, via email info@roldlab.com where we will indicate how to proceed with the return. Once we receive the defective product, we will proceed with the repair, replacement, or termination of the contract, all of which will be free of charge for the consumer and user.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, it will not be possible to exercise the right of withdrawal in relation to: "The right of withdrawal shall not apply to contracts that refer to":

• The supply of goods made to the consumer's specifications or clearly personalized.
• The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Based on current regulations, returns are not accepted if they have been opened or unsealed.

COSTS INCURRED BY WITHDRAWAL

Regarding withdrawal costs, this right cannot entail any cost for the user, beyond the fact that if the return is solely due to the right of withdrawal, and not a lack of conformity of the product, the user must bear the cost of returning it (Art. 108 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws).

Therefore, the customer must bear the direct cost of returning the goods. In all cases, the returned products must be in perfect condition, in their original packaging, and with manuals, accessories, or promotional gifts, if applicable, included. Otherwise, the refunded amount may be reduced, depending on the depreciation of the product. The sales department will verify that everything is correct and in perfect condition, authorizing the refund and communicating it to the customer via email.